Van’da 2012’de meydana gelen 7,2 b\u00fcy\u00fckl\u00fc\u011f\u00fcndeki depremin ard\u0131ndan sosyal sorumluluk projesi olarak hizmete a\u00e7\u0131lan “MEB\u0130M 147” \u00e7a\u011fr\u0131 merkezi, depremzedelerin hayata tutunarak ya\u015fad\u0131klar\u0131 travmay\u0131 atlatmalar\u0131na yard\u0131mc\u0131 oldu.<\/p>\n
E\u011fitimde f\u0131rsat e\u015fitli\u011fini sa\u011flamak amac\u0131yla \u00f6\u011frenci, veli, \u00f6\u011fretmen ve di\u011fer vatanda\u015flardan gelen her t\u00fcrl\u00fc bilgi edinme ba\u015fvurusu, soru, talep, g\u00f6r\u00fc\u015f, \u00f6neri, ihbar ve \u015fikayeti en ge\u00e7 3 g\u00fcn i\u00e7inde sonu\u00e7land\u0131ran “MEB\u0130M 147”, kurulu\u015funun 6. y\u0131l\u0131nda yeni bir platformda da hizmete ba\u015flayacak.<\/p>\n
“MEB\u0130M 147”, 31 Mart itibariyle e-Devlet entegrasyonuna ge\u00e7ecek. Milli E\u011fitim Bakanl\u0131\u011f\u0131 Bas\u0131n ve Halkla \u0130li\u015fkiler M\u00fc\u015favirli\u011fi’nin y\u00fcr\u00fctt\u00fc\u011f\u00fc “MEB\u0130M 147” hizmetlerinde, e-Devlet ile hizmet kalitesinin daha da art\u0131r\u0131lmas\u0131 amac\u0131yla T\u00fcrkiye genelinde il, il\u00e7e milli e\u011fitim m\u00fcd\u00fcrleri, m\u00fcd\u00fcr yard\u0131mc\u0131lar\u0131, \u015fube m\u00fcd\u00fcrleri ile yetkili kullan\u0131c\u0131lara e\u011fitim toplant\u0131lar\u0131 d\u00fczenleniyor.<\/p>\n
MEB\u0130M 147, 6 y\u0131lda 12 milyon ki\u015fiye hizmet verdi, vatanda\u015flarla 41 milyon 645 bin dakika g\u00f6r\u00fc\u015fme sa\u011flad\u0131. Gelen \u00e7a\u011fr\u0131lar\u0131n y\u00fczde 90,4’\u00fc bilgi edinme, y\u00fczde 3,56’s\u0131 talep, y\u00fczde 4,1’i g\u00f6r\u00fc\u015f ve \u00f6neri, y\u00fczde 1,94’\u00fc ihbar ve \u015fikayetlerden olu\u015fuyor.<\/p>\n
6 y\u0131lda 12 milyon ki\u015fiye hizmet<\/strong><\/p>\n “MEB\u0130M 147” \u0130leti\u015fim Merkezi Samsun Bilgilendirme Toplant\u0131s\u0131, MEB Bas\u0131n ve Halkla \u0130li\u015fkiler M\u00fc\u015faviri Emine Azdiken, Samsun \u0130l Milli E\u011fitim M\u00fcd\u00fcr\u00fc Co\u015fkun Esen, il\u00e7e milli e\u011fitim m\u00fcd\u00fcrleri ve \u015fube m\u00fcd\u00fcrlerinin kat\u0131m\u0131yla yap\u0131ld\u0131.<\/p>\n Azdiken, ileti\u015fim merkezinden 600 bine yak\u0131n \u00f6\u011fretmenin ve yakla\u015f\u0131k 29 bin okul idarecisinin hizmet ald\u0131\u011f\u0131n\u0131 s\u00f6yledi. \u0130leti\u015fim Merkezi’ne yap\u0131lan ba\u015fvurular\u0131n y\u00fczde 94’\u00fcn\u00fcn ilk g\u00f6r\u00fc\u015fme esnas\u0131nda cevapland\u0131r\u0131ld\u0131\u011f\u0131na dikkat \u00e7eken Azdiken, bu kapsamda Bakanl\u0131\u011f\u0131n merkez ve ta\u015fra te\u015fkilat\u0131n\u0131n i\u015f y\u00fck\u00fcn\u00fcn b\u00fcy\u00fck oranda azalt\u0131ld\u0131\u011f\u0131n\u0131 s\u00f6yledi.<\/p>\n “MEB\u0130M 147” memnuniyet oran\u0131 y\u00fczde 88,8’e y\u00fckseldi. Merkez, European Call Center Management Association’\u0131n her y\u0131l d\u00fczenledi\u011fi “Avrupa \u0130leti\u015fim Merkezi ve M\u00fc\u015fteri Hizmetleri \u00d6d\u00fclleri” kapsam\u0131nda ilk 8’de.<\/p>\n Okula g\u00f6nderilmeyen \u00f6\u011frencilerin sesi<\/strong><\/p>\n Okula g\u00f6nderilmedi\u011fi iddias\u0131yla \u0130leti\u015fim Merkezi’ni arayan \u00f6\u011frencilerin ba\u015fvurular\u0131 da incelendi ve bu kapsamda 639 \u00f6\u011frencinin e\u011fitim \u00f6\u011fretim hayat\u0131na devam etmesi sa\u011fland\u0131.<\/p>\n Azdiken, “31 Mart itibar\u0131yla ‘MEB\u0130M 147’ kanal\u0131yla olu\u015fturulan ba\u015fvurulara yan\u0131tlar, e-Devlet \u00fczerinden yaz\u0131l\u0131 olarak da vatanda\u015flara iletilebilecek. \u00c7a\u011fr\u0131lara yan\u0131tlar, Bakanl\u0131\u011f\u0131n merkez ve ta\u015fra te\u015fkilat\u0131nca olu\u015fturulacak” dedi.<\/p>\n Kaynak: AA<\/p>\n","protected":false},"excerpt":{"rendered":" Milli E\u011fitim Bakanl\u0131\u011f\u0131 \u0130leti\u015fim Merkezi MEB\u0130M 147, 31 Mart’tan itibaren e-Devlet’te de hizmete ba\u015flayacak.<\/p>\n","protected":false},"author":1000097,"featured_media":3187,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[63],"tags":[],"_links":{"self":[{"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/3186"}],"collection":[{"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1000097"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=3186"}],"version-history":[{"count":0,"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/3186\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/media\/3187"}],"wp:attachment":[{"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=3186"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=3186"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vizyon2023.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=3186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}